Welcome to Our Help Page

We've listened to your feedback and made it easy to find the information you're looking for.

Our FAQ is broken down to below into four categories: Ordering, Shipping, Returns and Miscellaneous


WHAT ARE YOUR SHIPPING FEES?

Ground
Delivery in 5-7 Business Days
Free on Orders Over $50

 

WHAT'S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?

Once you have placed an order, you can check the status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

All standard packages will be shipped within two business days. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

You may receive multiple packages when ordering multiple products, as they may be shipped from different locations.

WHAT'S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?

Once you have placed an order, you will receive an order confirmation email but you can check the status at any time by tracking your order. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.


ORDERING QUESTIONS

WHY SHOULD I BECOME A REGISTERED USER?

We encourage you to set up a cupcakes and cashmere account and customize your preferences. Improve your shopping experience by taking advantage of having an account:

  • Faster checkout: Securely save your addresses and billing information for super-fast checkout.
  • Order History: Receive important information regarding your purchase and track your order up to the moment it arrives on your doorstep You may also view or print the details of all your past orders. If you use our pre-printed return labels, you can also view return tracking information.
  • Save Items for Later: On shop.cupcakesandcashmere.com you can save items to your wish list to keep track of those must-have items! You can also share your wish list with family or friends!
  • News and Exclusive Offers: Sign up to receive email updates on gift ideas, special promotions and more.

Opening an account with us is easy. Simply click on Sign In at the top of our page or create an account during the checkout process. When creating an account, we ask you for just a few pieces of information:

  • Your email address, which will serve as your shop.cupcakesandcashmere.com username
  • Your password, which ensures that only you can have access to your account information. The password can be 6 to 20 characters long. And if you ever forget your password, you can reset it by clicking on the Forgot Your Password?" link on My Account page.

Once you have set up your account, it is easy to change your account details or to add additional preferences (addresses, payment methods, etc.) at any time. Simply click My Account to sign in. After you signed in, you can add or edit your personal information on the first tab, Account Details. If you are already signed in, just click “My Account” at the top of our page. Register now.

WHY DID YOU CALL ME OR E-MAIL ME TO VERIFY MY ORDER?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online. If you have an account set up at shop.cupcakesandcashmere.com, you can also track your order by logging into your account.

WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express, Discover and PayPal.

ARE PURCHASES ON THIS WEBSITE REALLY TAX FREE?

We are required by law to charge and collect taxes on products that we sell. Such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. Items paid for with e-gift cards will be charged applicable sales tax.

IS ORDERING OVER THE INTERNET SECURE?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

SIZE CHART

Fit will vary by brand and style. Please read product detail for more specific fit descriptions SHIPPING QUESTIONS

WHAT ARE YOUR SHIPPING FEES?

Go To Shipping Fees.

WHAT'S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?

Once you have placed an order, you can check the status at any time by tracking your order. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

All standard packages will be shipped within two business days. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

You may receive multiple packages when ordering multiple products, as they may be shipped from different locations.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online. If you have an account set up at shop.cupcakesandcashmere.com, you can also track your order by logging into your account.

WHAT'S THE DIFFERENCE BETWEEN "ORDER DATE" AND "SHIP DATE"?

On most websites, "Order Date" and "Ship Date" are not the same. All orders will be shipped within 2 business days. Our business days don’t include weekends and holidays. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

Unfortunately, at this time, we cannot ship to PO Boxes or APO/FPO addresses.

IF I SEND MY PACKAGE AS A GIFT, WILL THE RECIPIENT RECEIVE THE INVOICE?

Your gift will not have the price detailed on the invoice. If you wish to see the price, you can log into your account and review your order history.


RETURNS & EXCHANGE QUESTIONS

WHAT IS YOUR RETURN POLICY?

We accept returns within 30 days of receipt, with the following conditions:

  • All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
  • If you return a gift you will be refunded in the form of a credit in the amount that was paid by the purchaser.
  • Footwear must be returned with original packaging in original condition.
  • No returns or exchanges on Swimwear or Intimates.
  • Only merchandise purchased on shop.cupcakesandcashmere.com is eligible for mail-in returns.

PLEASE NOTE: Final Sale merchandise is NOT eligible for return or exchange.

We hope you are thrilled with your purchase! But if you aren’t, please use the following steps to ensure a safe and speedy return.

  • Pack and seal your box securely in the original package, if possible.
  • Call our Customer Service at 1-866-909-0555 for the return shipping address.
  • Send the merchandise back to us using any traceable shipping method, at your expense.
  • Packages must be returned prepaid. We do not accept COD.
  • We recommend you insure the package with the shipping carrier of your choice.
  • Credits for returned items will be issued within 5-7 business days from receipt.

Damages: We make every effort to avoid carrying defective merchandise. But should you receive an item that you believe is either damaged or defective, please notify us within 7 days. We will attempt to solve the issue with a full replacement or replacement parts. If a replacement is not available, we will accept any defective item for refund or exchange.

Exchanges: If you receive the wrong item please notify us within 7 days and we will send out the correct item. We will issue a prepaid label for return of the original item. If you are unhappy with the item you selected, please adhere to our return policy above. Depending on the contents of your purchase you may incur multiple return fees as the point of return may vary.

Please contact us for return shipping address.

HOW DO I FIND OUT WHERE TO SHIP MY RETURN/EXCHANGE?

Please call the customer service department at 1-866-909-0555 and they will be able to assist you in your return. Customer Service representatives are available 7 days a week from 6AM6PM Pacific Time.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Once your package has been received, your refund or exchange will be processed within 5-7 business days. A credit will be issued in the original form of payment at that point.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

CONTACT US

Customer service email customerservice@store.cupcakesandcashmere.com and phone 1-866-909-0555.

Our hours of operation are Monday through Friday 6AM to 6PM Pacific Time and Saturday and Sunday 6AM to 6PM Pacific Time.

RETURN/EXCHANGE A GIFT

If you are returning a gift you received purchased from this website, you will be refunded to the in the form of a credit in the amount that was paid by the purchaser. Please contact Customer Service Department at 1-866-909-0555. We apologize for any inconvenience this may cause.


MISCELLANEOUS QUESTIONS

CAN YOU TELL ME WHEN SPECIAL PROMOTIONS ARE ANNOUNCED?

We’d love to! Simply register with us and you will be eligible to receive e-mail updates on new promotions, sales, and other special announcements. Sign up at shop.cupcakesandcashmere.com!

WHAT IS THE ADDRESS BOOK AND HOW DO I USE IT?

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for their address. We'll hold on to it for you! Update your address book anytime directly on your account.

WHAT IS YOUR PRIVACY POLICY?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details, check our privacy policy page.

IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

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