Shipping & Returns

WHAT ARE YOUR SHIPPING FEES?

Ground
Delivery in 5-7 Business Days
FREE

 

WHAT'S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?

Once you have placed an order, you can check the status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

All standard packages will be shipped within two business days. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

You may receive multiple packages when ordering multiple products, as they may be shipped from different locations.

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online. If you have an account set up at shop.cupcakesandcashmere.com, you can also track your order by logging into your account.

WHAT'S THE DIFFERENCE BETWEEN "ORDER DATE" AND "SHIP DATE"?

On most websites, "Order Date" and "Ship Date" are not the same. All orders will be shipped within 2 business days. Our business days don’t include weekends and holidays. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

Unfortunately, at this time, we cannot ship to PO Boxes or APO/FPO addresses.

IF I SEND MY PACKAGE AS A GIFT, WILL THE RECIPIENT RECEIVE THE INVOICE?

Your gift will not have the price detailed on the invoice. If you wish to see the price, you can log into your account and review your order history.

WHAT IS YOUR RETURN POLICY?

We accept returns within 30 days of receipt, with the following conditions:

  • - All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
  • - If you return a gift you will be refunded in the form of a credit in the amount that was paid by the purchaser.
  • - Footwear must be returned with original packaging in original condition.
  • - No returns or exchanges on Swimwear or Intimates.
  • - Only merchandise purchased on shop.cupcakesandcashmere.com is eligible for mail-in returns.

PLEASE NOTE: Final Sale merchandise is NOT eligible for return or exchange.

We hope you are thrilled with your purchase! But if you aren’t, please use the following steps to ensure a safe and speedy return.

  • - Pack and seal your box securely in the original package, if possible.
  • - Call our Customer Service at 1-866-909-0555 for the return shipping address and return label.
  • - Send merchandise back to us using the return label provided by customer service.
  • - Packages must be returned with return label provided by customer service. We do not accept COD.

Damages: We make every effort to avoid carrying defective merchandise. But should you receive an item that you believe is either damaged or defective, please notify us within 7 days. We will attempt to solve the issue with a full replacement or replacement parts. If a replacement is not available, we will accept any defective item for refund or exchange.

Exchanges: If you receive the wrong item please notify us within 7 days and we will send out the correct item. We will issue a prepaid label for return of the original item. If you are unhappy with the item you selected, please adhere to our return policy above.

Depending on the contents of your purchase you may incur multiple return fees as the point of return may vary.

Please contact us for return shipping address.

HOW DO I FIND OUT WHERE TO SHIP MY RETURN/EXCHANGE?

Please call the customer service department at (866) 909-0555 and they will be able to assist you in your return. Customer Service representatives are available 7 days a week from 6AM – 6PM Pacific Time.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Once your package has been received, your refund or exchange will be processed within 5-7 business days. A credit will be issued in the original form of payment at that point.

The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

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